New updates are being added at the bottom of this story…….
Original story (published on December 31, 2021) follows:
Madden is the successful saga of American football videogames from Electronic Arts. The latest installment in the franchise is Madden NFL 22, which has been available since August.
These games offer many options to the players. In addition to the base content, it also allows users to share their own custom rosters through the Community File option.
The aforementioned rosters can be downloaded by other players. But, it seems that this feature is not working properly for many (1, 2, 3, 4, 5, 6, 7, 8).
Madden NFL 22 Community File error on PS4 and PS5
According to multiple reports, Madden 22 players on PS4 and PS5 are facing many issues while trying to download community files. All they get is an error related to internet connection (servers not responding).
So I just got madden 22 and Im trying to download one of the all rookie team rosters to start my franchise but everytime I go to download the roster madden either doesn’t let me get to the community files screen saying internet connection was lost or it lets me in but gives me the error has occurred while downloading the file screen and ive tried restarting my internet several times
It should be noted that the connection error only affects this particular section (community files). The other game modes in Madden NFL 22 work correctly.
I just got Madden 22 because I just got a PS5. Im playing franchise mode and I hate the auto generated rookies class I always play with the downloaded real draft classes. When I go to download the draft class it says I can’t connect to the server to contact EA help-can’t connect. I can play every other game mode so I don’t understand where the issue is that I can’t get in to the community files to download the 2023 draft class.
EA is aware, issue under investigation
Fortunately, EA is already aware of the bug that Madden NFL 22 players are suffering. At the moment, the matter is under investigation, but there is still no ETA for a fix.
Hi there, thank you for taking the time to reach out to us about Madden. Sorry to hear that you are having some issues with the game. This is something that the team is aware of and is investigating reported issues on the backend. For the moment we ask that players keep an eye out on the official channels @EAHelp and @MaddenNFLDirect for more updates.
If there is any new development related to this matter in the next few days, we will update this article. So, stay tuned with us.
Update 1 (January 4)
03:35 pm (IST): One of the community managers has asked the affected to share the following details in order to share with the concerned team:
If you’re still having trouble with this in game we’ll need these details for the team:
Gamertag/PSN ID/Origin ID
Platform you play on
file type & author you’re attempt to download
Are you able to download other files?
What error do you get
When was the last time you attempted to download a file? (Date + Time)
Your help is greatly appreciated. We’ll get this up to the team for investigation as quickly as possible.
Additionally, they’ve also shared a potential workaround. Here’s what they say:
This is not guaranteed but I have seen some success with it from others on Xbox that gave it a try. You will lose local and online saves if you select to delete both (you won’t lose MUT progress, that is saved to our servers).
Clear the saved game data:
Open the Settings menu at the top of the dashboard.
Select Storage, then select System Storage.
Select Saved Data.
Choose a game to access the game’s saved data.
Press the Options button and select Delete.
Update 2 (January 5)
03:54 pm (IST): Responding to the community manager’s request for more information, some have noted (1, 2) that they aren’t even able to access the community files page, let alone not being able to download a particular file type/author.
EA is yet to provide any further information regarding when we can expect a fix for the problem.
Update 3 (January 6)
04:43 pm (IST): An EA community manager has shared a summary of the ongoing investigations and the problem at hand in an effort to bring some more clarity on the issue:
– The Madden team is aware of this and investigating
– This has been an issue in the past. Some players are able to get into the Madden Share section by repeatedly trying but it may not be 100% reliable
– Some players are able to get in after deleting the saved game data (offline progress will be lost)
– Some players have been able to access the section via a mobile hot spot or via alternate connection (WiFi/wired)
– We will update this thread when we receive new information around this issue’s status. Thank you for your patience. (Source)
Update 4 (January 7)
05:21 pm (IST): Responding to a player’s query over community files not downloading error, EA help said that they are currently working on it. However, no ETA has been provided as to when it will be fixed.
Update 4 (January 10)
04:18 pm (IST): A community manager who acknowledged this issue said that this issue with Community files error does not appear to be fixed anytime soon. But the team will further update on this matter as soon as possible.
Update 5 (January 11)
10:51 am (IST): A community manager on the EA forums has updated the status and said that they now have sufficient information that they require to resolve this bug.
Moreover, he said that it will be resolved in the near future, however, didn’t provide any ETA for a fix.
Thank you for the account examples, we are good on those now as the team is confident they have what they need to help push a fix in the near future. Thank you for your patience! (Source)
Update 6 (January 12)
11:10 am (IST): Someone who is annoyed by Madden 22 community file error has filed a petition to get EA to fix the problem.
However, it’s highly unlikely that this will make EA resolve this issue any faster. But still, it might be worth signing anyway.
Update 7 (January 13)
12:45 pm (IST): Responding to a user’s complaint, an EA community manager claimed that getting in touch with an EA Advisor on the phone won’t do much with regards to solving the issue.
They also claimed that there’s still no ETA for the fix.
If you want to speak with an EA Advisor on the phone please set up a case at our Help site Help.EA.com. This cannot be fixed by an Advisor though. The workaround steps I provided have helped some players in the past but it is unfortunately not guaranteed. We’ve raised this up to the team and they’re tracking it for a fix. No exact date has been confirmed on a fix. (Source)
Update 8 (January 14)
04:45 pm (IST): Many users have been attempting to solve the problem by performing various troubleshooting steps. Unfortunately, there’s no workaround to the issue as the problem’s on EA’s end as highlighted by an individual.
It’s not you it’s them. They have to turn it back on I mean fix it. (Source)
So it’s in EA’s hands to address the problem.
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